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Lee University is a private four-year liberal
arts college with more than 4000 students,
located in Cleveland, TN. Over the past
two decades, the university has undergone
a remarkable transformation with significant
growth in academic programs, student
enrollment, faculty expertise, and diversity.
When Lee University was ready to perform
their annual technology refresh they
called in a trusted partner---the experts
Making the Grade
How Lee University Expertly Handled
Their Annual Technology Refresh
First: Choose the Equipment to Refresh
Nate Tucker, Director of IT Systems at Lee University wanted to refresh
nearly 200 of their 1300 computers. Tucker elaborated about the scope
of their annual technology refresh, "The type and number of systems
fluctuates from year to year, and that's because some years we include
our labs and some years we don't. This year, we refreshed a few systems
that were in public areas across campus, but for the most part we
focused on faculty and staff."
The task of keeping so many machines at Lee University up to date can
be daunting, but Tucker chooses proven technology for the campus
every year. He remarked, "One of the things we found is that Lenovo
systems have great performance---we are extremely satisfied with
the Lenovo computers based on 2nd and 3rd generation Intel Core
processors that we deployed this year. The quality of the Lenovo product
is very reliable. Currently we are 100% Lenovo in the PC area and since
we are an educational institution, we have some Macs on campus. So
we have a mixture; about 80% of our computer devices are Lenovo."
Next: Call Upon a Dedicated Technology Partner
"One of the things that GovConnection is helping us explore is using
all-in-one devices in the classroom. We currently have a workstation
with technology equipment there for the teacher. Now we're going to
take a look at all-in-ones because they are easier and cleaner, with less
mess and less wires. It provides a good solution for faculty while
LIFECYCLE SOLUTIONS CASE STUDY
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they're teaching," Tucker asserted. He went on to say, "All-in-ones
are also a perfect fit for our general public areas. Having a CPU
under the desk in a public area results in damage to the machine---
people kick them and knock them over, even with the secure
devices that we've tried. Having an all-in-one in our areas for
general public use gives us the ability to secure one device."
Then: Invest in the Process
Tucker detailed what the refresh cycle looks like when the university
is ready to roll out new computers. "We get the machines after they
have been sent through GovConection's imaging process. Then
we go through a testing process to make sure the machines meet
our requirements. We then notify the users that their machines are
here on campus and schedule a time and get them deployed to the
users' workstation area or the lab."
Tucker continued, "The key ingredient for a successful refresh is
to get the machines in, turn them on, and have them work out
of the box. GovConnection delivers a product that can meet that
goal. They do the imaging for us, we turn it on, and it just works.
In addition, we went through a certification process that enabled
us to service Lenovo computers on-site. Having that relationship
with GovConnection is great, and those are two key areas where
we have gained the most benefit."
Last: Evaluate the Outcome
Choosing quality technology is only one piece of the technology
refresh equation for Lee University; choosing a quality IT partner is
equally important. Tucker noted, "One of the things we do annually
is select the vendor that we are going to use for the year. Since we
have had such great success with Lenovo and GovConnection, we
will stick with them next year and simply focus on determining
what to budget for the machines."
After the refresh, Tucker graded the outcome. "The only issues
that we had with the technology refresh were on our end, and that
was in the identification of where the assets were on campus; in an
education setting these assets move around."
Tucker also mentioned, "We had an offer of assistance from staff
at GovConnection that are close to our campus to help roll the
machines out if needed. The fact that they offered and wanted to
help us meet our deadline let us know that they are a partner that
we should keep around."
the IT Lifecycle
We can help you develop long-term
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And at the end of the product
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